Do you charge any service fees?

 

NO, NO and NO, we will never charge service fees.  We don't mess around with our prices.   The price you see is the price you pay.  We want to make your ticket purchase as easy as possible for you. 

Why do other websites charge service fees, what is the deal?

Because if they don't, they will lose money.  Big companies have big expenses.  In order to continually drive new customers to their website they must pay advertisers on a per click basis. The only way for them to recover that cost is to add on service fees.  It was our goal from the start to build a company that does not have to charge the sneaky service fees.  We keep our costs low and maintain consistent sales through repeat customers and word of mouth advertising.  You are very important to us.  We believe that one happy customer will lead to another happy customer. 

What are my shipping options?

Shipping options vary for different tickets.  Tickets are a unique and often irreplaceable item. Tickets are often very time sensitive.  Because of this, we ship our tickets using FedEx to guarantee safe, on-time delivery.

It will be your responsibility to select a shipping option that will guarantee you get your tickets before your game. For example, if the event is tomorrow night, please don't select a FedEx 3-5 day option.

If you select a shipping option that does not allow sufficient time to send your tickets before your event, we will call you to upgrade your shipping. If we cannot reach you, we may cancel your order or automatically upgrade your shipping for you.

I live in this particular zip code, can you ship the tickets for less?

All of our shipping fees represent the actual cost of shipping your tickets.  We have negotiated special discounted rates with FedEx to save you as much money as possible.  We make money selling tickets, not on ripping you off on shipping.  If you think you can ship the tickets for less, you can provide a FedEx label for us. 

How long will it take to get my tickets?

All tickets that are in hand are shipped within 24 hours of confirmation and we absolutely guarantee you will get your tickets in time for the event.  If the tickets you purchased are not in hand, it means we are still waiting for the tickets to be printed by the box office, and we'll ship the tickets to you as soon as we get them.

What are the seat numbers?

Seat numbers are not disclosed in our listings.   We do this to protect the privacy of the buyer and seller. If you request aisle seats, or have questions about a specific seat location just let us know!

Are the seats together?

Yes.  All tickets are sold together, side by side.  If for some reason the tickets are not side by side, it will be very clearly noted that the seats are not together. 

I cannot find what I am looking for on your website, what else do you have available?

For the most part, we list every ticket that we have available on our website.  If you cannot find something, you can call us at 312-476-9849.  Here is how to contact us.

What are "e-tickets" or "ticketfast" tickets?

An eticket is very similar to the hard tickets you are familiar with.  They contain unique barcodes that will be scanned in at the gate just like barcodes on a hard ticket.  We treat e-tickets just the same as we treat our hard tickets.

What is your refund policy?

Our refund policy is detailed in our terms and conditions.   Simply put- every ticket is unique, and every ticket is time sensitive, therefore all sales are final.  Refunds are only given if event is canceled.

Are your tickets sold at face value?  What is the face value?

Since our tickets are on the second-hand market, they may not be sold at face value.  Our tickets may be sold above face value or below face value.  This is what matters to you:  the price you see on our site is the price you pay.  If you do not think that is a fair price, you do not have to buy the tickets.  All prices are final.

How do I know that the tickets listed on crosstowntickets.com are authentic?

We go to great lengths to make sure that the tickets we sell are authentic.  We provide a 100% money back guarantee! Crosstowntickets.com only works with trusted sources within the industry.  We are not a "fan listing" site - we know where our tickets come from.   You can shop our site with confidence knowing that we thoroughly screen and check all ticket sources. You'll only find legitimate tickets listed on crosstowntickets.com.  We stake our reputation on it.  Learn more about us.

Is my transaction secure?

Crosstowntickets.com uses all of the industry standard Internet safety protocols and processors. Your transaction with us is secure.  Read more about our privacy policy.

This sounds great, are you guys for real?

Yes, we are for real!  For real for real!  You are dealing with a knowledgeable and experienced ticket brokerage.  We are very proud of our growing company, and we will do whatever it takes to make sure our customers are satisfied.  Our goal is to provide you with a simple ticket buying experience, offering you the low prices of an independent ticket seller, with the excellent customer service and level of trust a legitimate company provides.  We are easy to contact and always happy to answer questions.